Hi, We have a XG 135 firmware version SFOS 18.0.4 MR-4 running in our office. We have a mix of clients using Windows 10, MacOS 10.15 and 10.16, Linux Ubuntu 20.04.
We are running client authentication agent on each system to login into the firewall. All the values that could disconnect a system like Inactivity settings are already increased to 300 minutes. But i can see in the logs that several systems are still being kicked out even within 5 minutes of log in. No i can not understand the reason of this behavior.
One special thing, We are using the same user accounts for SSL VPN as well. So we can not use Clientless authentication.
Sophos support turned out to be pretty useless as one of my ticket already closed without proper communication and second one is lying without any attention for over a week.
Can anyone in the community please help!!
Thanks
Varun
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