Hello,
at a customers site we are experiencing connection issues caused by the provider. Every few days connection gets dropped for 15-30 minutes at night. The provider confirmed the issue but cant resolve it at the moment.
Our sophos xg210 at this site connects via ipsec site-to-site to another xg210 sitting at customers hq. every time the connection gets dropped both SYSTEM logs in Sophos web gui show that the ipsec connection gets terminated and after a while we get e.g. IPsecAZHM-1 - IKE message retransmission timed out (Remote: xx.128.xx.69)
after that the connection stays down and our technicians have to manually initiate the site-to-site connection in the morning (it connects immediately). unfortunately the customer uses this site-to-site connection to access to a terminal server.
Is there a way to configure the IKE Retransmission timeout? Would this even help?
Or do you have any other suggestions to resolve this issue/get the site-to-site to connect automatically again?
btw: others sites are working fine and this did too just until recently
I also tried to open a case with our vendors support, but they forwarded me to sophos support. there again I cant login because for some maintenance reasons and it tells me to ask the community :)
Thanks
Daniel
(lurking xg-firewall group for years now, this is my first post)
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