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XG310 FW is not getting Register

Fahad Khalid

I am trying to contact support team. 

generating ticket 03630068

but still not getting support.

when I send email. I got reply "This email submission has NOT resulted in a case being generated."

what is this ?

how to contact support. 
we are feeling very bad for this type of response. we need support and not getting support.

My FW XG310r2 is not getting register. Time is 100% ok. 



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Top Replies

  • +1

    I checked the serial number in the support ticket and can see that the device is registered but there has been no 'license sync' from the device to get it's license (should happen automatically once a day). I'm not technical so best for others to advise next steps on how to help you make that happen (e.g. check for any upstream firewalls blocking comms etc.).

    Regards

    Paul

    Jump to answer
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  • 0

    Hi,

    how long ago was your last attempt? There a notification in the right hand column when at the XG home page. Please review that to see if there is any information that might sped up your issue resolution.

    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hi,

    how long ago was your last attempt? There a notification in the right hand column when at the XG home page. Please review that to see if there is any information that might sped up your issue resolution.

    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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