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SPX Portal Not Working

Craig Glaser

Trying to get SPX email encryption working. Sophos XG Home v 18.0.4-MR4

The email protection is set up as MTA mode.  Normal email routing and deliver is working fine.

I've created the SPX template and when I try to send an email with the SPX header set to yes, the firewall holds the emails in quarantine as it should since the user has not created a password yet,, and sends the SPX registration email, which is received by the end user The link in the email is correct. The link properly resolves to the firewall's WAN interface IP.

However, clicking on the link results in a 'This Site cannot be reached' page.  Reason:  Connection Refused.

When I do a packet capture on the firewall, I see the request coming in on the correct port, and the status for the packed is 'Consumed'. 

Nothing is logged on the firewall report indicating anything is dropping or rejecting the request.

I'm stumped here.  Tried rebooting the firewall, recreating the SPX template, re-configuring the encryption settings.  

Any help would be appreciated.



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  • 0

    Can anyone confirm if this is a bug or if it's a limitation on the XG Home license? 

    Basically, I'm still stuck where, the SPX portal is only available if I use the template to have ALL emails I send be encrypted, but the portal doesn't appear to work if you want emails to be conditionally encrypted (i.e. via Outlook plug in or via setting the SPX-X Header to 'Yes').

    IT seems to me the that without the template telling the device to encrypt all emails, it never starts the portal service.

    At this point I'd just like to know if it's a known bug or a known limitation with the current firmware(s) or home license.

  • 0 in reply to Craig Glaser

    Hi Craig,

    Craig Glaser said:
    SPX portal is only available if I use the template to have ALL emails I send be encrypted

    Can confirm this. I started a support case (#03950590) on this and Sophos is investigating this. Unfortunately no answer since a week.

    I'll keep you updated.

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