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No longer able to access XG through Central

My clients XG was accessible via SC with no issues at all.

Recently when I click through to it the page reports its loading then I just have a white screen.

This is the same via partner access or via the client's credentials.
I tend to use in private sessions for access so web cache shouldn't be an issue.
I have updated and restarted it recently but the issue remains.

I can access the XG locally without an issue.

Edited TAGs
[edited by: emmosophos at 9:11 PM (GMT -7) on 1 Jun 2021]

0 rfcat_vk over 4 years ago

Hi,

does the XG show that it is being managed by CM? You might need to delete the existing registration and start a new registration.

Ian
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0 McDuck over 4 years ago in reply to rfcat_vk

Hi Ian,

Yes showing as being managed and I can see data from it in SC, if I delete it will it cause any issues with synchronised secutiy\apps?

Thanks,
Luke
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0 LuCar Toni over 4 years ago

Can you try different browsers?
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0 Ben@Network over 4 years ago in reply to LuCar Toni

In the past I had the problem that a pihole has blocked some domains from witch Sophos Central loads javascripts. After unblocking these domains SC works mutch better.
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0 McDuck over 4 years ago in reply to LuCar Toni

Same on other browsers, loading then white screen.
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0 McDuck over 4 years ago in reply to Ben@Network

pihole? Same form home (laptop) and my office PC.
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0 emmosophos over 4 years ago

Hello McDuck,

Thank you for contacting the Sophos Community!

Is your client running HA or Stand Alone?

Are you able to remove and register the Firewall?

What version is your client running?

Regards,
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