Cyberoam CR35 ING mail hangs in quarantine

Question

We have a customer still with a Cyberoam Apllicance, since yesterday al mail had been quarantined due to the Spamcop problem. We resolved teh problem but now all mail is stuck in quarantine. Release button does nothing, in the statusbar it says that the mail is successfully sent but logs say nothing, and receiver isn't getting the mail. 
 We already restarted the firewall. 
 What to do now?

FormerMember · Answer

Hi Bart van der Horst , 
 Thank you for reaching out to the Community! 
 Check out the following advisory for more info: Advisory: SpamCop RBL blocking emails - Sender IP Address is blacklisted 
 You would have to temporarily remove the SpamCop from the email policy setting as a workaround. 
 Thanks,

FormerMember · Answer

Hi Bart van der Horst , 
 I would suggest you open a support case with Cyberoam Support and provide the CTR with the required service in debugging. 
 In your case, you would have to put the smtpd service in debugging. Check out the following document for more info: 
 
 Generate a Consolidated Troubleshooting Report (CTR) 
 
 Thanks,