Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 2 answers
  • Subscribers 26 subscribers
  • Views 2795 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos XG user portal login/access issue

Jason Etten

I have setup a VPN and want to do some testing. I am able to access the web console just fine.

I am able to access the user portal.

My issue is logging in. I am trying to use the admin profile I use for the web console. I get an error that the "login failed".

Am I able to use the admin login? Do I need to create a different user/password to access the portal?



This thread was automatically locked due to age.

Top Replies

  • +1 suggested

    Hello Jason,

    Thank you for contacting the Sophos Community!

    The Admin user, you use to connect the Web Admin and to SSH to the XG doesn't have access to the User Portal.

    Any other user should have access to it.

    Regards,

    Jump to answer
Parents Reply
  • FormerMember
    0 FormerMember in reply to Jason Etten

    Hi ,

    I would advise you to put the access_server process in debugging, replicate the issue and provide access_server logs in debugging. 

    Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Select Option 5 (Device Management) > Option 3 (Advance Shell)

    Run this command to put the access_server service in debug:

    • service access_server:debug -d -s nosync

    Please check out the following KBA to locate and capture the logs: Sophos XG Firewall: Where to find log files?

    Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode. 

    Run this command to check service status :

    •  service -S | grep access_server

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
    access_server RUNNING,DEBUG

    Thanks,

Children