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Sophos XG user portal login/access issue

Jason Etten

I have setup a VPN and want to do some testing. I am able to access the web console just fine.

I am able to access the user portal.

My issue is logging in. I am trying to use the admin profile I use for the web console. I get an error that the "login failed".

Am I able to use the admin login? Do I need to create a different user/password to access the portal?



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  • FormerMember
    0 FormerMember in reply to Jason Etten

    Hi ,

    I would advise you to put the access_server process in debugging, replicate the issue and provide access_server logs in debugging. 

    Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Select Option 5 (Device Management) > Option 3 (Advance Shell)

    Run this command to put the access_server service in debug:

    • service access_server:debug -d -s nosync

    Please check out the following KBA to locate and capture the logs: Sophos XG Firewall: Where to find log files?

    Once you capture the access_server logs in debug, run the same command to put access_server service in normal running mode. 

    Run this command to check service status :

    •  service -S | grep access_server

    SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
    access_server RUNNING,DEBUG

    Thanks,

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