Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 2 answers
  • Subscribers 26 subscribers
  • Views 2743 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos XG user portal login/access issue

Jason Etten

I have setup a VPN and want to do some testing. I am able to access the web console just fine.

I am able to access the user portal.

My issue is logging in. I am trying to use the admin profile I use for the web console. I get an error that the "login failed".

Am I able to use the admin login? Do I need to create a different user/password to access the portal?



This thread was automatically locked due to age.
Parents
  • 0

    Hello Jason,

    Thank you for contacting the Sophos Community!

    The Admin user, you use to connect the Web Admin and to SSH to the XG doesn't have access to the User Portal.

    Any other user should have access to it.

    Regards,

  • 0 in reply to emmosophos

    I created a user in the Authentication section. The user type is User, in the open group. I am not able to get this user to log into the portal. What else do I need to set?

  • 0 in reply to Jason Etten

    Hello Jason,

    Thank you for the follow-up.

    If the User Portal is loading then that is a good sign.

    Now if the credentials are being rejected, please confirm that under Configure >> Authentication >> Services >> User portal authentication methods, local is enabled.

    Also, make sure that OTP is not enable for the User Portal under Configure >> Authentication >> One-Time Password.

    Regards,

Reply
  • 0 in reply to Jason Etten

    Hello Jason,

    Thank you for the follow-up.

    If the User Portal is loading then that is a good sign.

    Now if the credentials are being rejected, please confirm that under Configure >> Authentication >> Services >> User portal authentication methods, local is enabled.

    Also, make sure that OTP is not enable for the User Portal under Configure >> Authentication >> One-Time Password.

    Regards,

Children