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Cannot Upgrade or Backup

Martyn Campbell

Hi, 

probably need separate posts but after spending 4+ hours on live chat to eventually be told they cannot help and then they just ended the session! I have turned to these forums.

1, I am running SFOS 18.0.3 MR-3

2, I cannot Download SW-18.0.4_MR-4.SFW-506 as when I click the download button nothing happens (have restarted) Support are unable to link me to a download location to download manually, when I try myself I get asked for my product licence username and password which I do not have (never have)

3, I cannot backup any longer via the internal mail server (have done ok since March last year but now it has just stopped working and there is nothing in the log viewer)

"Failed to send the test mail on the email address. For more details, refer to the log viewer"

4, Unable to get a connection to my FTP server (I use it all the time for other purposes) I am presuming this is because I cannot set a port number. 

"Backup could not be sent due to incorrect server configuration"

If anyone can help with any of these issues I would really appreciate it!

 

Thank you



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  • FormerMember
    FormerMember in reply to Martyn Campbell +1 verified

    Hi Martyn Campbell,

    Thank you for the update. I noticed that you already try to purge the GUI reports, and that didn’t work. But can you try to purge reports from the backend? Just be aware this process will restart the firewall; if it’s a production environment, do it during the maintenance window. 

    From the Main menu > Device Management(Option 5)  > Flush Device Reports(Option 4)

    Note: "This will restart the device and will take about 10 minutes to flush the reports. Meanwhile, the device won’t be reachable over the network."

    Thanks,

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