Sophos DDNS service is not updating the IP

Question

Hello, 
 
 I have Sophos XG106 Firewall connected to VDSL line using the PPPOE and getting a dynamic public IP address. Since yesterday I have noticed the Sophos DDNS is not updating the IP. The service is seems to be running and in the logs I see the correct IP been updated every 5 minuts. However when I do ping or nslookup for the hostname I see always the old IP. I have configured no-ip.com account and it is currecntly working fine. 
 
 XG106_XN01_SFOS 18.0.3 MR-3# service -S|grep dn dnsd RUNNING fqdnd RUNNING 
 
 My questions are: 
 - have any one else problem with Sophos DDNS ? 
 - Is there other commands to check the Sophos DDNS service ? 
 - How I can know if the DDNS service is running on the Sophos side ? is there a website to show the DDNS service availability (like user portal) ? 
 
 Best Regards, 
 Xebato

MayurMakvana · Accepted Answer

Hello, 
 
 We got multiple instance from the field and it is reported to the development team with the bug ID NC-67386. I suggest to raise the ticket with the support so logs can be collected and instance can be escalate to the appropriate team.

MayurMakvana · Answer

Thank you for the update. Our concern team has made the required changes in the server and it should be working for all now. 
 
 Thank you!

FormerMember · Answer

Hi rafaelmicrotron , 
 Thank you for reaching out! 
 As per the internal reports, this issue has been resolved now. 
 Thanks,

Sophos DDNS service is not updating the IP

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