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Sophos DDNS service is not updating the IP

Hello,

I have Sophos XG106 Firewall connected to VDSL line using the PPPOE and getting a dynamic public IP address. Since yesterday I have noticed the Sophos DDNS is not updating the IP.  The service is seems to be running and in the logs I see the correct IP been updated every 5 minuts. However when I do ping or nslookup for the hostname I see always the old IP. I have configured no-ip.com account and it is currecntly working fine.

XG106_XN01_SFOS 18.0.3 MR-3# service -S|grep dn
dnsd RUNNING
fqdnd RUNNING

My questions are:

- have any one else problem with Sophos DDNS ? 

- Is there other commands to check the Sophos DDNS service ?

- How I can know if the DDNS service is running on the Sophos side ? is there a website to show the DDNS service availability (like user portal) ?

Best Regards,

Xebato



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  • I'm also using no-ip. Just logged in to their website and see the last update was almost 12 hours ago. XG log tells there are updates every 5 minutes.

    Not sure if this is coincidence, but around the time the last update took place according to noip website was also just after the time that we had some planned downtime where also the internet connection was briefly disconnected (while XG kept running).

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  • I'm also using no-ip. Just logged in to their website and see the last update was almost 12 hours ago. XG log tells there are updates every 5 minutes.

    Not sure if this is coincidence, but around the time the last update took place according to noip website was also just after the time that we had some planned downtime where also the internet connection was briefly disconnected (while XG kept running).

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