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v18 MR4 - Webadmin tomcat crashes. 500 Internal Server Error

Since Upgrade to MR4 I can reproduce this error when doing any GUI Packet capture and clicking 28 (or some times a few more) times in a row on the refresh button.

only thing that helps then is logging in with SSH and executing:

service tomcat:restart -ds nosync

Any browser.

Userportal on other port still works when WebAdmin is generating the error 500.

Never noticed the issue in MR1 and used the packet capture option regularly there.

See logs:

tomcat.log

2021-01-11 12:58:05,954:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, reques                                                                                                                        tType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 12:58:06,483:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerException                                                                                                                        java.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:69)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 12:58:06,483:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, reques                                                                                                                        tType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 12:58:06,483:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerException                                                                                                                        java.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:486)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 12:58:06,484:ERROR:ACL - Exception in checkUserOperation java.lang.NullPointerException
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:806)
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:686)
        at cyberoam.system.helpers.ACLImplHelper.isPageReadable(ACLImplHelper.java:125)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:526)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

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Top Replies

Vishal_R over 4 years ago in reply to LHerzog +2 verified

Hi LHerzog , Based on provided information and logs issue matching with NC-64984 - Page loading issue when refreshing the packet capture page with wrap buffer on As of now fixed version is marked with…

0 apijnappels over 4 years ago

I have seen the exact same behaviour, altough I'm quite certain that it pops up sooner than 28 clicks on refresh. If it happens however, it is when working with packet capture.

Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.
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0 LHerzog over 4 years ago in reply to apijnappels

thanks for your confirmation on this error.

I noticed it on XG430. Maybe I will try it on a XG106 later to see if it comes earlier there, depending to the hardware specs.
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0 LuCar Toni over 4 years ago in reply to LHerzog

Odd - I could not reproduce this on 3 different appliances. Could we still look into this and check for Bug ID?

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0 LHerzog over 4 years ago in reply to LuCar Toni

same on XG106 - after 28 times refresh click it crashed

XG106_XN01_SFOS 18.0.4 MR-4

2021-01-11 15:49:11,51:INFO:CSC - UserId: -1, ___username: LOCAL, __currentlyloggedinuserip: , ___component: LOCAL
2021-01-11 15:49:11,51:INFO:CSC - Event Bean:{ opCode: gethainfo, mode: 382, waitForeResponse: true, requestType: 0, opcodetype: 0, entityId: 0, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 15:49:11,51:INFO:CSC - Keys in json: ["mode", "___serverport", "___component", "___serverprotocol", "___username", "currentlyloggedinuserip", "___serverip"]
2021-01-11 15:49:11,52:INFO:CSC - final opcode:
opcode gethainfo csc/1.2
content-type:json
content-length:191


2021-01-11 15:49:11,534:INFO:CSC - UserId: -1, ___username: LOCAL, __currentlyloggedinuserip: , ___component: LOCAL
2021-01-11 15:49:11,534:INFO:CSC - Event Bean:{ opCode: gethaconn, mode: 383, waitForeResponse: true, requestType: 0, opcodetype: 0, entityId: 0, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 15:49:11,534:INFO:CSC - Keys in json: ["mode", "___serverport", "___component", "___serverprotocol", "___username", "currentlyloggedinuserip", "___serverip"]
2021-01-11 15:49:11,534:INFO:CSC - final opcode:
opcode gethaconn csc/1.2
content-type:json
content-length:191


2021-01-11 15:49:12,91:INFO:CSC - EventBean: { opCode: get_firm_list, mode: 2705, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 41, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 15:49:12,92:INFO:CSC - EventBean: { opCode: heartbeat:HBstatus, mode: 1322, waitForeResponse: true, requestType: 1, opcodetype: 1, entityId: 41, beanName: cyberoam.utilities.helpers.ControlCenterHelper, syncalbe: false, comProtocol: t }
2021-01-11 15:49:12,96:INFO:HFHelper - X-FROWARDED-FOR: 172.16.xxx.xxx
2021-01-11 15:49:12,96:INFO:CSC - UserId: 20, ___username: myname@xxxxx.xx, __currentlyloggedinuserip: , ___component: GUI
2021-01-11 15:49:12,96:INFO:CSC - Event Bean:{ opCode: get_firm_list, mode: 2705, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 41, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 15:49:12,96:INFO:CSC - Keys in json: ["currentlyloggedinuserid", "___serverport", "___component", "___serverprotocol", "___username", "transactionid", "___meta", "___serverip", "currentlyloggedinuserip"]
2021-01-11 15:49:12,99:INFO:CSC - final opcode:
opcode apiInterface csc/1.0
content-type:json
content-length:295


2021-01-11 15:49:17,104:INFO:CSC - EventBean: { opCode: heartbeat:HBstatus, mode: 1322, waitForeResponse: true, requestType: 1, opcodetype: 1, entityId: 41, beanName: cyberoam.utilities.helpers.ControlCenterHelper, syncalbe: false, comProtocol: t }
2021-01-11 15:49:17,590:INFO:CSC - EventBean: { opCode: request_for_data_object, mode: 300, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 15:49:19,817:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:21,720:INFO:CSC - EventBean: { opCode: request_for_data_object, mode: 300, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 15:49:45,739:INFO:CSC - EventBean: { opCode: packet_capture_filter, mode: 242, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 7, beanName: cyberoam.system.helpers.ConnectionCaptureHelper, syncalbe: false, comProtocol: u }
2021-01-11 15:49:48,366:INFO:CSC - EventBean: { opCode: request_for_data_object, mode: 300, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 15:49:51,702:INFO:CSC - EventBean: { opCode: packet_capture_filter, mode: 242, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 7, beanName: cyberoam.system.helpers.ConnectionCaptureHelper, syncalbe: false, comProtocol: u }
2021-01-11 15:49:53,70:INFO:CSC - EventBean: { opCode: packet_capture, mode: 230, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 7, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 15:49:54,194:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:55,259:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:56,27:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:56,628:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:57,261:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:58,42:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:58,740:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:49:59,299:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:00,8:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:00,625:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:01,296:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:01,938:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:02,577:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:03,170:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:03,842:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:04,432:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:05,71:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:05,680:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:06,366:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:06,850:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:07,489:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:07,988:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:08,613:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:09,127:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:09,741:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:10,382:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:10,969:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:11,552:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:12,206:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:12,890:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerExceptionjava.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:69)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 15:50:12,896:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 15:50:12,897:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerExceptionjava.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:486)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 15:50:12,900:ERROR:ACL - Exception in checkUserOperation java.lang.NullPointerException
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:806)
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:686)
        at cyberoam.system.helpers.ACLImplHelper.isPageReadable(ACLImplHelper.java:125)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:526)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

0 FormerMember over 4 years ago in reply to LuCar Toni

Hi LuCar Toni,

I tried to replicate this on 2 different firewalls, but I could not replicate this issue. I will check internally and update this thread.

Thanks,
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0 LuCar Toni over 4 years ago

Could you check for Addons / extensions within the browser? What if you go into incognito mode and disable the addons. Is this still reproduce-able?

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0 LHerzog over 4 years ago in reply to LuCar Toni

How should it be possible to crash it because of the used browser on the client?

Anyway I tried on XG106 with IE in private mode, same - 28 refresh click - crash.

I found out, you don't even need to have packet capture enabled, just click the refresh button often enough.

An other log of this:

2021-01-11 16:03:31,701:INFO:CSC - EventBean: { opCode: get_svc_stat, mode: 1329, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 0, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 16:03:31,704:INFO:HFHelper - X-FROWARDED-FOR: 172.16.xxx.xxx
2021-01-11 16:03:31,704:INFO:CSC - UserId: 20, ___username: myname@xxxxx.xx, __currentlyloggedinuserip: , ___component: GUI
2021-01-11 16:03:31,707:INFO:CSC - Event Bean:{ opCode: get_svc_stat, mode: 1329, waitForeResponse: true, requestType: 0, opcodetype: 2, entityId: 0, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 16:03:31,707:INFO:CSC - Keys in json: ["currentlyloggedinuserid", "___serverport", "___component", "___serverprotocol", "reqmode", "___username", "transactionid", "___meta", "___serverip", "currentlyloggedinuserip"]
2021-01-11 16:03:31,707:INFO:CSC - final opcode:
opcode apiInterface csc/1.2
content-type:json
content-length:320


2021-01-11 16:03:39,972:INFO:CSC - EventBean: { opCode: request_for_data_object, mode: 300, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: t }
2021-01-11 16:03:42,268:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:45,611:INFO:CSC - EventBean: { opCode: packet_capture, mode: 230, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 7, beanName: null, syncalbe: false, comProtocol: u }
2021-01-11 16:03:45,730:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:50,581:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:51,243:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:51,832:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:52,402:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:53,35:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:53,588:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:54,277:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:54,823:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:55,395:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:56,7:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:56,650:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:57,245:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:57,907:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:58,568:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:59,143:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:03:59,813:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:00,480:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:01,143:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:01,835:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:02,453:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:03,171:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:03,952:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:04,663:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:05,387:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:06,105:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:06,815:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:07,594:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:08,333:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:09,96:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerExceptionjava.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:69)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 16:04:09,98:INFO:CSC - EventBean: { opCode: manage_page_detail, mode: 301, waitForeResponse: true, requestType: 1, opcodetype: 0, entityId: 39, beanName: null, syncalbe: true, comProtocol: u }
2021-01-11 16:04:09,99:ERROR: - EXCEPTION IN RESULTSET WRAPPER WHILE EXECUTING QUERY: java.lang.NullPointerExceptionjava.lang.NullPointerException
        at com.elitecore.jdbchelper.ResultSetWrapper.<init>(ResultSetWrapper.java:40)
        at com.elitecore.jdbchelper.SqlReader.getResultSetWrapper(SqlReader.java:199)
        at com.sophos.sf.auth.AuthHelper.isRefererCheckRequired(AuthHelper.java:105)
        at com.sophos.sf.auth.AuthHelper.hasValidReferer(AuthHelper.java:128)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:59)
        at com.sophos.sf.auth.HttpSessionHelper.isExpired(HttpSessionHelper.java:29)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:486)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

2021-01-11 16:04:09,101:ERROR:ACL - Exception in checkUserOperation java.lang.NullPointerException
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:806)
        at com.elitecore.jdbchelper.SqlReader.getInstanceResultSetWrapperForPreparedStatement(SqlReader.java:686)
        at cyberoam.system.helpers.ACLImplHelper.isPageReadable(ACLImplHelper.java:125)
        at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:526)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:363)
        at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:205)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:214)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:150)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610)
        at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:74)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1602)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:126)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
        at org.eclipse.jetty.server.Server.handle(Server.java:502)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)
        at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:748)

-> tomcat restart here

2021-01-11 16:04:21.771:INFO::main: Logging initialized @2105ms to org.eclipse.jetty.util.log.StdErrLog
2021-01-11 16:04:22.600:INFO:oejs.Server:main: jetty-9.4.15.v20190215; built: 2019-02-15T16:53:49.381Z; git: eb70b240169fcf1abbd86af36482d1c49826fa0b; jvm 1.8.0_242-internal-GA-b242
2021-01-11 16:04:22.677:INFO:oejdp.ScanningAppProvider:main: Deployment monitor [file:///usr/share/jetty/webapps/] at interval 1
XG106_XN01_SFOS 18.0.4 MR-4#

0 FormerMember over 4 years ago in reply to LHerzog

Hi LHerzog,

Could you please provide the tomcat logs in debugging?

Follow the following steps to collect tomcat logs in debugging:

touch /log/tomcat_debug
service tomcat:restart –ds nosync

Now, run tail -f tomcat.log while replicating this issue.

To Disable:
rm /log/tomcat_debug
service tomcat:restart –ds nosync

Thanks,
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0 LHerzog over 4 years ago in reply to FormerMember

Hi , I sent you the debug log from the XG430 machine.
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0 FormerMember over 4 years ago in reply to LHerzog

Hi LHerzog,

Thank you for the logs. I replied to your PM.

I would suggest you open a support case and provide the case number via PM. I will help with the followup.

Thanks,
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