After my XG135 failed to boot with no VGA output, no Console output i contacted support via phone on a saturday.
After about 1 hour we managed to at least open a case on that issue. Of cause nobody called me back and i was alone with no working internet, no working mail, no working phone. They asked me for serial number and so on to raise RMA for the product. I replied to that mail and hoped for shipping of the new device on monday at least.
Due to a lucky incidence i managed it to BUY a new XG from a private person on this same day.
As i just updated all rules a couple of days ago, there was no backup present, so i needed to set up all rules from scratch.
Just by today ( 6 Days later) i called them again and was told that the case has been closed.
WHY can something like this happen? I'm facing a critical Hardware Failure and one week later the case was just closed???
Today it took me 2 hours to open a new case, to spell my e-mail adress letter by letter again, as i replied already a couple of times to their e-mails.
Now we managed it to open a new case and i hope for someone to get back to me via mail.
Why in the world is that even possible? Even after asking two different workers on the hotline to transfer me to someone who is responsible, they just told me to stay in line and wait for them to e-mail me back.
I'm super super disappointed and really expect someone to take the responsibility for that case!
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