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ACPI Errors while loading Sophos XG Firewall Home Edition V.18 software, on QOTOM mini-pc

Yvan Margelisch

Hello,
Since the new version SW-18.0.x, there are errors when loading the Sophos XG Firewall Home Edition software.

[             0.893103] ACPI Error: [_SB_.PCI0.RP05.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             0.920003] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             0.948002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP04.PXSX, AE_NOT_FOUND (20170728/psparse-550)
[             0.976278] ACPI Error: [_SB_.PCI0.RP09.PXSX] Namespace lookup failure, AE_NOT_FOUND (20170728/dswload2-191)
[             1.008001] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170728/psobject-252)
[             1.032002] ACPI Error: Method parse/execution failed \_SB.PCI0.RP08.PXSX, AE_NOT_FOUND (20170728/psparse-550)

Thing that was not with the old version 17.

 

Here is the configuration of my PC:
Marque: Qotom - Mini PC
Model: Q575G6 No WiFi
Bios vers.: 0.24 x64
Build Date and Time: 10/31/2020
Type: i7-7500U CPU @ 2.70GHz
Speed: 2900 MHz
Total Memory: 8192 MB
Memory Frequency: 2133 MHz
SSD: 128Go
The Bios is at the latest version, 0.24.
FTP site for downloading the Bios: https://www.qotom.shop/download/BIOS/Q500
File => Q500G6_P024W.zip
The Bios was at version 0.22 and even after installing the new Bios the problem is the same.
Following the Bios update, the Firmware has been reinstalled with the latest version 18, but the errors are still there.
Does anyone have a solution to fix this problem?
Thank you in advance for your help.
Best regards


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  • 0

    * I've moved your post to the correct forum.

    This looks like a Kernel issue, but ACPI errors should be harmless.

    After upgrading to v18, does It get stuck at this error message, or the firewall is fully functional ? (You can access the Admin Page, or pass traffic through It.)

  • 0 in reply to Prism

    I have two other Firewalls in latest version 17. I am not currently updating to version 18, because I had too much trouble getting it to work again with the new version.

    My computer scientist friend who has the same installation as me also refuses for the moment to go to version 18, while waiting for a future update which would solve these encountered problems.

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  • 0 in reply to Prism

    I have two other Firewalls in latest version 17. I am not currently updating to version 18, because I had too much trouble getting it to work again with the new version.

    My computer scientist friend who has the same installation as me also refuses for the moment to go to version 18, while waiting for a future update which would solve these encountered problems.

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