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Extended Debuging RED60 needed

Hi,

i have a lot of problems with RED60 devices loosing the connection to XG 17.5.14-1 or XG 18.0.3
I have a case open since 12.12.2020 and Sophos has no one to fix this (03440168).

Is there any way to enable a enhanced debuging logging for the traffic or the RED60 device?

I would like to get more detailed logs.

Problem:

After a while the RED60 looses the connection and no VPN Traffic is possible.

All Clients behind RED 60 have no traffic to Head Office.

Thanks

Jürgen

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LuCar Toni over 4 years ago +1

You could start to investigate the XG end and dump the traffic in a ring buffer dump. https://superuser.com/questions/904786/tcpdump-rotate-capture-files-using-g-w-and-c It will dump everything coming…

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0 LuCar Toni over 4 years ago

You could start to investigate the XG end and dump the traffic in a ring buffer dump.

https://superuser.com/questions/904786/tcpdump-rotate-capture-files-using-g-w-and-c

It will dump everything coming from the RED WAN IP. If the downtime occurs, you can verify, if the packets are arriving on XG end or not.

Its a lot of work and in the end, it could be a ISP issue with your ISP on XG or RED end.

In case of a downtime, you could also check for the WAN ip of RED and check, if this IP is sending something at all or not.
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0 LuCar Toni over 4 years ago

You could start to investigate the XG end and dump the traffic in a ring buffer dump.

https://superuser.com/questions/904786/tcpdump-rotate-capture-files-using-g-w-and-c

It will dump everything coming from the RED WAN IP. If the downtime occurs, you can verify, if the packets are arriving on XG end or not.

Its a lot of work and in the end, it could be a ISP issue with your ISP on XG or RED end.

In case of a downtime, you could also check for the WAN ip of RED and check, if this IP is sending something at all or not.
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0 juergenb52 over 4 years ago in reply to LuCar Toni

Hi,

i have the debugging information for the RED60 with an USB FAT32 Stick up and running for a while behind a VDSL Connection.
But i think the RED60 failed if it´s used at an puplic / static IP Connection (public exposed).

I will switch to a second XG 125.
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