XG firewall with v18.0.4-MR4 white page on Sophos Central

Question

In my Central account I have 5 firewalls. The two I have upgraded to MR4 will present an all white page when trying to manage the firewalls. They previously connected fine. 
 One of the other firewalls is on V18.0.3-MR3 and works normally. 
 Locally I can manage both firewalls. 
 Any assistance would be appreciated.

Akash Chheliya · Accepted Answer

Hi John, 
 
 Did you get a chance to review workaround suggest in my previous reply? 
 There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central. 
 Workaround: Disable login disclaimer inHi John, 
 
 There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central 
 
 Workaround: Disable login disclaimer in the XG Firewall and verify.

John McArthur1 · Answer

Hi AdcTech, 
 That was the issue and common on the two firewalls that were not working. I can connect through central again. 
 Thanks for the assistance. 
 Regards, 
 John

Akash Chheliya · Answer

Hi John, 
 There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central. 
 Workaround: Disable login disclaimer in the XG Firewall and verify.

XG firewall with v18.0.4-MR4 white page on Sophos Central

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