Dear Community,
This is my first interaction and product purchased from Sophos, an XG125w firewall with the 4G module expansion. I thought the hard part would be the configuring of the firewall which in the end turned out to be extremely intuitive, however when I came to plug in the 4G adapter for use with an 'EE' data sim, I feel I'm missing a key step preventing me from configuring the device and would be grateful for any advice or pointers.
I've logged a call with the support team, alas have not heard anything back in the last 2 days - this is the gist of the issue:
XG125w c/w 4G Cellular module
SFOS 18.0.4 MR-4
Problem occurred when I first installed the 4G Cellular module, I’m trying to get a WWAN connection as primary connection with DSL as backup due to network performance. The XG125 works OK, I have the DSL connection.
The EE SIM card I’m using works perfectly in a Draytek 2860 router, the WWAN is setup in DHCP mode.
I place the SIM into the expansion module as instructed, slide it home as per instructions.
Go to NETWORK > CELLULAR WAN on the firewall and select state ON.
Refresh the screen to get
(Note - have tried to enable the WWAN interface from the command line as per one of the Sophos articles, however this made no difference - the behaviour was the same as the GUI)
Interfaces I now see WWAN1 created:
Initially I wanted to configure the modem in DHCP mode, however when I try this I just get: Can’t find any references to DHCP Connect and Disconnect strings in the Sophos documentation - Not sure if this is the problem?
So I then load the recommended values for PPP, even though there are several serial USB devices created in the kernel, serial 2 is the only one I’m allowed to configure, the rest give errors is say I select serial 1 etc.
I then add my providers details for PPP such as the number, username and password. I have tried different APN strings etc but they give errors in the logs.
Note ‘Other settings’ remain the defaults i.e. MTU and MSS.
The logs suggest there’s a problem with WWAN1:
INFO ; Dec 28 15:09:28 ; ADMIN ; ND_MAIN ; ioctl: interface 'WWAN1';
ERROR ; Dec 28 15:09:28 ; ADMIN ; ND_MAIN ; ioctl SIOCGIFINDEX failed
: No such device
;
ERROR ; Dec 28 15:09:28 ; ADMIN ; LINK_USBMODEM ; Interface 'WWAN1' does no
t exist.;
INFO ; Dec 28 15:09:28 ; ADMIN ; ND_MAIN ; time taken for do_nd_acti
on is 0.000000.;
INFO ; Dec 28 15:09:28 ; ADMIN ; ND_MAIN ; sending reply: 0;
ATQ0 V1 E1
OK
ATZ
OK
I go to the ‘Cellular WAN’ tab to ‘Connect’ the interface but it stays in a state of ‘Connecting’ or ‘Reconnecting’.
--> Modem initialized.
--> Sending: ATDT*99***1#
--> Waiting for carrier.
ATDT*99***1#
CONNECT 150000000
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Jan 1 06:57:33 1970
--> PPP daemon has died! (exit code = 16)
--> Disconnecting at Mon Dec 28 15:19:07 2020
--> Auto Reconnect will be attempted in 10 seconds
--> pppd error! Look at files in /var/log for an explanation.
--> Initializing modem.
--> Sending: ATZ
OK
--> Modem initialized.
--> Initializing modem.
--> Sending: ATZ
ATZ
OK
--> Modem initialized.
--> Sending: ATDT*99***1#
--> Waiting for carrier.
ATDT*99***1#
CONNECT 150000000
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Jan 1 06:57:49 1970
--> PPP daemon has died! (exit code = 16)
--> Disconnecting at Mon Dec 28 15:19:23 2020
--> Auto Reconnect will be attempted in 20 seconds
--> pppd error! Look at files in /var/log for an explanation.
--> Initializing modem.
--> Sending: ATZ
OK
--> Modem initialized.
I believe there’s a step missing somewhere, but I’ve checked loads of Sophos documentation and I hoped this one would work out of the box as did my Draytek setup which didn’t require any DHCP startup commands etc.
Any thoughts greatly received.
Cheers.
This thread was automatically locked due to age.
