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XG SSL VPN User Portal and OTP Tokens

Bill_H

I followed the instructions to set up a remote SSL VPN and have come to test the process.  I logged in to the User Portal, as a defined user, but arrived at a web page saying "OTP tokens for {username}".  It appears I need a smart phone with an application on it to read a token on the web page.  I don't have a smart phone, and don't want one.  How can I login to the User Portal and get the credentials I need for a Sophos VPN client?  Thanks.



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  • +1

    Hello 

    If you have enabled OTP for user portal then you need to use "Sophos Authenticator" application to scan the code and then generate OTP code.

    If you do not want to use smart phone and app, then you can manually create OTP codes by following this article.(This is work around, however its not practical to generate code manually)

    docs.sophos.com/.../GeneratePasscodesManually.html

    If OTP is not required then you can disable OTP (Configure > Authentication > One-Time Password > Settings ) and simply login with user credentials.

    Or if you wish to disable OTP for specific user then remove the user from "OTP required for these users and groups" list.

  • 0 in reply to HardikR

    Thanks very much, Hardik.  That worked nicely.  I missed the extra [Settings] button and couldn't find how to turn it off.