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Sophos Connect VPN Connects, but cannot access resources when in Germany

Hi,

I have a user based in Germany. He has the Sophos Client connect installed and the VPN can be established with no problem. However, the User is unable to access any network shares on the corporate network. However, if he connects his laptop to a UK based mobile hotspot (On an international roaming data plan) it all works fine. Reconnect to his German DSL or a Native german mobile connection then no dice.

He's running the latest Windows 10 and connecting to an XG125 on the latest firmware.

Can anyone help?

Cheers

Rob

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0 FormerMember over 4 years ago

Hi Robert Dolphin,

Thank you for reaching out to the Community!

Replicate the issue and run a packet capture on the source IP address(Connect Client) after the user is connected to the Connect Client and share the screenshot with us.

Check out the following link for more info: Monitor traffic using Packet Capture Utility in the Sophos XG Firewall GUI.

Thanks,
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0 FormerMember over 4 years ago

Hi Robert Dolphin,

Thank you for reaching out to the Community!

Replicate the issue and run a packet capture on the source IP address(Connect Client) after the user is connected to the Connect Client and share the screenshot with us.

Check out the following link for more info: Monitor traffic using Packet Capture Utility in the Sophos XG Firewall GUI.

Thanks,
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