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Appalling support – how to make a complaint

Phil Middleton

Hi

I've been using couple of XG firewalls for over 3 years now and in general I had found them to be good. Unfortunately after upgrading to version 18 we've had a couple of problems which have yet to be fixed after 3 month of contact with Sophos support. Can someone advise me how to raise a compliant.

Kind Regards

Phil Middleton



To avoid thread hijacking, please raise a new thread.
[edited by: FloSupport at 6:34 PM (GMT -8) on 28 Dec 2020]
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    I'll need to add my name to this list of unhappy people with Sophos support. The engineer emailed me 2 days ago and his cli command was incorrect. I've emailed him but I'm yet to get a response.....

    I gues I shouldn't have moved away from Cisco, my bad 

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  • 0

    I'll need to add my name to this list of unhappy people with Sophos support. The engineer emailed me 2 days ago and his cli command was incorrect. I've emailed him but I'm yet to get a response.....

    I gues I shouldn't have moved away from Cisco, my bad 

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