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Appalling support – how to make a complaint

Phil Middleton

Hi

I've been using couple of XG firewalls for over 3 years now and in general I had found them to be good. Unfortunately after upgrading to version 18 we've had a couple of problems which have yet to be fixed after 3 month of contact with Sophos support. Can someone advise me how to raise a compliant.

Kind Regards

Phil Middleton



To avoid thread hijacking, please raise a new thread.
[edited by: FloSupport at 6:34 PM (GMT -8) on 28 Dec 2020]
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  • 0 in reply to rfcat_vk

    Hi Ian

    Thanks for your reply. The two case numbers are 03290987 and 03463421. 03407225 is the original case opened 3 Dec then reopened with case 03463421 after tech support set all of our outgoing emails to be encrypted rather than individual ones set by the Sophos outlook addin.

    Kind regards

    Phil

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