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Discussions Sophos IPsec Failover group stop working

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Sophos IPsec Failover group stop working

MMASLOUH over 4 years ago

Hi,

I setup IPsec failover group in a branch-office device. Everything works well last week, but from 2 days the failover group stop working.

When the internet cuts in the head-office, the branch-office device not switch to second IPsec.

So, i have to turn off and turn on the failover group every time manually.

i tested both IPsec tunnels separately, both works fine.

Firmware: SFOS 17.5.14 MR-14-1

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0 emmosophos over 4 years ago

Hello there,

Thank you for contacting the Sophos Community!

Are both devices Sophos XG?

Are you configuring the Failover groups only on the Branch Office?

Make sure the BO is the one initiating the connection.

Regards,
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0 emmosophos over 4 years ago

Hello there,

Thank you for contacting the Sophos Community!

Are both devices Sophos XG?

Are you configuring the Failover groups only on the Branch Office?

Make sure the BO is the one initiating the connection.

Regards,
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0 MMASLOUH over 4 years ago in reply to emmosophos

Hello emmosophos

1 - Are both devices Sophos XG?

Yes, Both devices are Sophos XG (135/85).

2 - Are you configuring the Failover groups only on the Branch Office?

Nope, i configured the failover only on BO.

3 - the BO is the one initiating the connection, the HO is responding only.

Note that i followed this KB: https://support.sophos.com/support/s/article/KB-000035828?language=en_US

Everything was working until this month.
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0 MMASLOUH over 4 years ago in reply to emmosophos

i got the same problem yesterday on another device, the failover & failback was working but after restarting the device the failover stop working.
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