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Internal application only works if you disable the Sophos XG SSL / TLS Inspection function.

Hello gentlemen, greetings to all.

I have a very curious problem in a customer's environment.

I implemented a Sophos XG 330, all working well, but there is an application on a client server, which needs to communicate on TCP port 443 with another application on the internet, it is an application for authorization of medical examinations. Whenever the application sends the packet, a communication error occurs, I created an outbound rule, where the source is the application server, destination all over the internet, any port, I disabled AV, IPS, Web Filter, App Filter and any another type of filter, yet the error persists. I created an exception rule for SSL / TLS Inspection, the error persists.

So it only works if I disable the SSL / TLS of the equipment, stop this feature, but with that the Web Filter does not work correctly, it does not block the https sites, so this cannot be a solution. Attached is the image where I disable SSL / TLS inspection.

Does anyone here have any idea what I can do?



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