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Cannot access AD even after connecting through SSL VPN

Shaan Ahmed

SSL VPN on XG Firewall is authenticated and accessed using the AD user credentials, but once connected, cannot access internal resources such as file server, cannot even ping the AD from within



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    Hello Shaan,

    Thank you for contacting the Sophos Community!

    Please use the packet capture in the GUI of the XG to confirm the traffic is arriving at the XG. (Monitor & Analyze >> Diagnostics >> Packet Capture) Please use the SSL VPN client IP to capture the traffic.

    If the traffic is arriving, make sure you have the VPN to LAN or the zone where your AD is configured! 

    Make sure to disable the AD Firewall while you troubleshoot this. Take a look at this RR if you are able to Ping or access the AD after you disable the AD Firewall.

    Confirm you have followed this KB.

    Regards,

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  • 0

    Hello Shaan,

    Thank you for contacting the Sophos Community!

    Please use the packet capture in the GUI of the XG to confirm the traffic is arriving at the XG. (Monitor & Analyze >> Diagnostics >> Packet Capture) Please use the SSL VPN client IP to capture the traffic.

    If the traffic is arriving, make sure you have the VPN to LAN or the zone where your AD is configured! 

    Make sure to disable the AD Firewall while you troubleshoot this. Take a look at this RR if you are able to Ping or access the AD after you disable the AD Firewall.

    Confirm you have followed this KB.

    Regards,

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