Reports for Clientless Access

Hello John,

Thank you for contacting the Sophos Community!

The reports should go under Reports >> VPN >> Show = Clientless Access

IF you are not seeing anything there, make sure that Log Firewall traffic is enabled in the Firewall rule for this traffic. Make sure that "Exclude this user activity from data accounting" is not selected.

Regards,

Hello Emmosophos,

I did check the reports on the Clientless Access tab but theres nothing there.

From what I see, Sophos is not showing those connections using bookmarks and RDP, not sure if it happens to the VNC or any other protocol in there.

Hello John

Thank you for the follow-up!

I would need to test in my lab and check.

Regards,

Hello John,

I am facing the same problem. Furthermore I am not able to see all current clientless access sessions in "Current activities"/"Remote Users". I already opened a support case for that behaviour. 

This is what I did to get an overview via advanced shell:

To get the amount of current Clientless HTML5 RDP sessions:

pgrep vncfreerdp | wc -l

To see which process belongs to which session:

ps | grep vncfreerdp

To see more details investigate clientless_access.log in /log.

Due to very high CPU consumtion of these vncfreerdp processes and a lot of session-aborts (broken pipes), I am actually looking for alternative solutions for RDP via HTML5.

Hello John,

I am facing the same problem. Furthermore I am not able to see all current clientless access sessions in "Current activities"/"Remote Users". I already opened a support case for that behaviour. 

This is what I did to get an overview via advanced shell:

To get the amount of current Clientless HTML5 RDP sessions:

pgrep vncfreerdp | wc -l

To see which process belongs to which session:

ps | grep vncfreerdp

To see more details investigate clientless_access.log in /log.

Due to very high CPU consumtion of these vncfreerdp processes and a lot of session-aborts (broken pipes), I am actually looking for alternative solutions for RDP via HTML5.

Hello André Kufner,

Thank you for taking the time to reply on this matter.

Also thanks for sharing this method to address the issue.
I hope support can be able to fix this issue.

Hi. I facing same issue.

You problem already solve or not ? When check the reports on the Clientless Access

Hello Abdul, my problem isn't solved yet.
I think my issue will be solved once Sophos start to register those records on the report tab for the Clientless Access.

André gave us a workaround if you need to check those logs but sadly, doesnt meet the expectation for my client.

Hi John,

So, now you can see the report via GUI ?

How Sophos start to register those records on thre report tab ?  Sophos TAC remote the firewall xg..?

Nope, I'm unable to see those connections on the reports.

Do you already open ticket since two Month ago.?

And how you explain to client when they cannot see the report .

I have many issue with Sophos XG.

I did open a ticket a while ago, nothing happens.

They just said that it was not possible to see those records from the report tab.

I have to mention that if you had (I think it is removed now) a HTTP/S pin it was visible from the report tab.

So, I feel theres something wrong there.

So you ticket still open since this issue not solve..?

So Sophos don't know how to resolve this issue ?

Bcus I going to open ticket.  But I not sure this issue will be solve. bcus I already has two ticket with sophos. All ticket Sophos TAC cannot help me to solve.

My ticket was closed, they just said that it was not possible to get those reports from the GUI.

Go ahead and open a ticket, they may be able to help.