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SSL VPN Problem

Eisei Durango

Hello, I have this specific problem, sometimes when I try to login into my client, I can't 'cause the login window never open and the show status windows is blank, no info, and the  icon is showing red and yellow at the same time, I hope you can help meVPN problem



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  • 0

    Hi ,

    welcome to the Sophos Community!

    Please verify that:

    • you are using the most current SSL VPN client version
    • you have reinstalled the SSL VPN client and rebooted the device after
    • you are facing the same issues when using another SSL VPN client like OpenVPN, Tunnelblick or Sophos Connect

    Please provide feedback.

    Thank you

  • 0 in reply to intrusus

    Hi, yeah, this one I just download it this morning, I try with the reboot to, before and after installing, but i got the same issue, and I only have this problem with the sophos VPN client 

  • 0 in reply to Eisei Durango

    This is very strange indeed. I could imagine that it might be a bug in the software or that certain dependencies are missing, which are not included in the installation, for whatever reason. What happens if you start is as administrator? Maybe this could help out.

    In general it might be worth to open a support request here. Unfortunately there are not many support articles about Sophos's in-house SSL VPN Client, so I can't help you personally. With a support request Sophos can help you individually and may even receive a bug report directly from you, which can be passed on to the product team internally.

    Until then my only advice is to use one of the SSL VPN client alternatives. Maybe also someone else in the community can help you, who is more familiar with the VPN Client.

    In any case I wish you good luck! I'm sorry that I couldn't help you directly. Disappointed

  • 0

    Hello Intrusus, I have the same problem any times. Shutdown your computer (not reboot) and power up. Try now to conect. If you reboot your sistem, the fast boot option of windows 10 dont reset conections welll. 

  • 0 in reply to Ruflex

    So, I can't really fix it? I mean I need to keep working and shutdown my computer take time, and this happen to me like 4 or 5 times in a day