This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos XG dropping internet connection randomly

So recently we got a new internet service provider and since then the internet will just go down twice a day or so. On the WAN link manager, it shows that the connection is down, but after a reboot, it will come back up again.

Where would I start investigating the problem?

I am not the most technically savvy and I was kinda put in charge of managing this. Your assistance would be greatly appreciated.



This thread was automatically locked due to age.
Parents
  • Which version are you using, I have had issues in 18.3 where my connection speed will drop from 1gbps to 1mbps and only rebooting the interface/ONT resolves the issue. It is like the WAN port gets "stuck" I cannot see anything in logs, 18.01 does not have this issue.

Reply
  • Which version are you using, I have had issues in 18.3 where my connection speed will drop from 1gbps to 1mbps and only rebooting the interface/ONT resolves the issue. It is like the WAN port gets "stuck" I cannot see anything in logs, 18.01 does not have this issue.

Children
No Data