Blocking the navigation icon on web content

https://www.google.com/travel/hotels?tcfs=IhgKCjIwMjAtMTItMTASCjIwMjAtMTItMTRSAmAB&hrf=CgUI8C4QACIDSU5SKhYKBwjkDxAMGAoSBwjkDxAMGA4YBCABsAEAWAFgAGgBqgELCgMI4QISAghjGAGqAQoKAghQEgIITxgBkgECIAE&ved=0CAAQ5JsGahcKEwjQ8b-ZzpvtAhUAAAAAHQAAAAAQAw&ictx=3&hl=en&rp=OAE

Vinay Pal said:

Hi All,

I have blocked the downloading the all type of documents from internet for one of the group by blocking "document files". After blocking the downloading, this policy is also blocking the navigation icon on the websites. 

The screenshots are attached for your reference with the tags"how it should work" and "blocked icon on web".

blocked icon on web".

how it should work:

When the category "document files " is removed from the blocking list it starts working.

Please help me to resolve this issue.

Regards:

Vinay Pal

Vinay Pal said:

Hi All,

I have blocked the downloading the all type of documents from internet for one of the group by blocking "document files". After blocking the downloading, this policy is also blocking the navigation icon on the websites. 

The screenshots are attached for your reference with the tags"how it should work" and "blocked icon on web".

blocked icon on web".

how it should work:

When the category "document files " is removed from the blocking list it starts working.

Please help me to resolve this issue.

Regards:

Vinay Pal

Hello Vinay,

Thank you for contacting the Sophos Community!

May know is you are using v17 or v18?

Also please share a screenshot of the "Document Files" you have created.

Regards,

Using Version XG115 (SFOS 18.0.3 MR-3) . I haven't created any document file. It is just an "user activity" which is blocked in the policy.

user activity

Hello Vinay,

Thank you for the clarification, please open a Case with Support and provide me the Case ID, I was able to replicate, not sure why it would block some of the icons when the Document file is selected, this needs to be investigated.

Regards,

If you exclude from the policy check   fonts.gstatic.com     the page should appear as expected.

Apparently some files from that domain are categorised as Content Delivery, including the ones that accounts for the pictures (from what I can see, those files will also have  content_type="application/x-tar")  and some others are  categorised as  Spyware & Malware, with no  content_type attribute.

For example I see https://fonts.gstatic.com/s/roboto/v18/KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2 categorised as Spyware & Malware

while https://fonts.gstatic.com/s/roboto/v18/KFOlCnqEu92Fr1MmEU9fBBc4AMP6lQ.woff2 is in the Content Delivery category.

Hi Emmanuel,

the case id is 03404366. Please do the needful.

Hello Vinay,

As mentioned by Francesco, please add an exception for Policy check for fonts.gstatic.com.

This should resolve your issue.

Regards,