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XG Firewall 135 v18.0.3 MR-3 halting completly - no traffic passing - no connection via ssh or https

roboo

Hello, 

we are currently running a active/passive cluster of two XG 135 with the Version v18.0.3 MR-3 we already experienced two times that the firewall halted completly without traffic passing and there is no possiblity to connect to it via ssh or https. On the Switch side the ports are still shown as up. The only solution is to reboot the firewalls by disconnecting them from the powersupply.

Is this a known issue? Did somebody already had this problem? Is this problem solved with the new Version or is it a v18 problem in general? 

Thanks in advance. 



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  • 0

    Hi Robo, we have the same issue since v18 update - happened 2 or 3 times since upgrading our Active/Active 430's.  Sophos advised initially it was a flood on HA interface port 3 but we negated that as per instruction and it's just happened again around 12:30uk time..  The cluster appears to drop completely and reboot - it then hangs on 'starting firewall' on the web interface (no ssh available) and need a reboot to clear. Will be speaking to support and let you know what we find.

  • 0 in reply to Michael Coyle

    Thanks for the reply. We are gonna update the firmaware to the current firmware version. If we encounter the same problem again we'll also contact the support directly. I'll also update my current status of the problem in this post.

  • 0 in reply to roboo

    Hi Robo, I'm hopefully going to get feedback later today as spent a couple of hours with sophos engineer looking at the devices yesterday.. You mentioned the ports were active - could you connect to the web interface at all, did you see the same as ours, with the 'starting firewall' screen? 

  • 0 in reply to Michael Coyle

    Hello Michael, sorry for the late reply. I couldn't see the starting web interface. It just could not connect and timed out. 

  • 0 in reply to roboo

    Thanks Robo, Sopohs are still looking at our system at this time..  In our case it's only happened twice in the couple of months or so since the XG was updated to v18.  Best of luck with your system. 

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