Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 14 replies
  • Answers 1 answer
  • Subscribers 27 subscribers
  • Views 1591 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

intermittent firewall connection

Jeff Co

Hi,

We recently deployed a brand new Sophos XG115W with the latest firmware SFOS 18.0.3 MR-3 but for some reason everyday the customer has to reboot the firewall and connection will be restored. I checked the events and nothing shows up except the attached screen capture

Sophos support really slow in responding and not a good impact for a new sophos admin like me. This is the first time our team decides to use Sophos for Customers.

Thanks

Jeff



This thread was automatically locked due to age.
Parents
  • 0

    So on the screen capture above, you'll notice that the heartbeat stopped around 1:15am (Nov 19)

  • 0 in reply to Jeff Co

    Hello Jeff,

    Thank you for contacting the Sophos Community!

    Please provide me the Case ID so I can follow-up!

    What is the exact issue the customer is experiencing? The device stops processing traffic?

    If so please try running this command and monitor if the issue resurfaces. (The command must be run from the Console of the XG, to which you will need to SSH and then press 5>4). 

    console> system firewall-acceleration disable 

    regards,

Reply
  • 0 in reply to Jeff Co

    Hello Jeff,

    Thank you for contacting the Sophos Community!

    Please provide me the Case ID so I can follow-up!

    What is the exact issue the customer is experiencing? The device stops processing traffic?

    If so please try running this command and monitor if the issue resurfaces. (The command must be run from the Console of the XG, to which you will need to SSH and then press 5>4). 

    console> system firewall-acceleration disable 

    regards,

Children
No Data