Firewalls lost connection to Central

Hi Ben, thanks for reporting. We are investigating the cause. It appears to have been triggered by a maintenance task, and as a result has caused the status to be shown incorrectly for some firewalls. SSO to should still be working, and you should still be able to perform other management tasks from Central, just the status is currently incorrect. We are still investigating, and can update once we have more info about the cause and resolution. 

Hi Alan,

thanks for your reply. Also after starting the ssod the central status stays by "last contact x hours ago". Does it change anything when I reboot the firewalls?

Ben

The SSOd agent is not connected to the online status for v18 firewalls. It's normally stopped, unless you click the link in Central to initiate a connection to the firewall. There is a separate agent that handles communications with central in parallel for management tasks, and that reports the online status of the firewall. The agent is in fact online, but due to an event notice received out of order, the status is reported as offline incorrectly. 

If you were to reboot a firewall now, it should correct the state, though I wouldn't recommend that as a solution, since that would be a rather disruptive way to solve it. I am expecting an update in the next few hours on how we can resolve it for you. 

I can confirm that rebooting the XG restored the state to Connected from Last seen 9 hours ago. 

11:17AM for me was the timestamp prior to the reboot.

I can confirm that rebooting the XG restored the state to Connected from Last seen 9 hours ago. 

11:17AM for me was the timestamp prior to the reboot.