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Firewalls lost connection to Central

Ben@Network

Hello Commnity,

today many (but not all) Firewalls lost the connection to Sophos Central. The firewalls works very well and they are manageable with Sophos Central. This happens about 12:25 CET. Has anybody the same issue?

Regards,

Ben



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  • FormerMember
    0 FormerMember

    Hi Ben@Network,

    Thank you for reaching out to the Community! 

    Did you open a support case for this issue? If not, please open a support case at support.sophos.com and PM me the support case number.

    Could you please check the status of the ssod service on the firewall that lost the connection with the central and provide the ssod and centralmanagement logs?

    Run the following command from the advanced shell to check the status of the service: service -S | grep ssod

    Thanks, 

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  • FormerMember
    0 FormerMember

    Hi Ben@Network,

    Thank you for reaching out to the Community! 

    Did you open a support case for this issue? If not, please open a support case at support.sophos.com and PM me the support case number.

    Could you please check the status of the ssod service on the firewall that lost the connection with the central and provide the ssod and centralmanagement logs?

    Run the following command from the advanced shell to check the status of the service: service -S | grep ssod

    Thanks, 

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