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OTP not autocreating User Tokens And problems with Groups

Evan Kontos

I have a few firewalls that I am working on, XG with the latest 18.0.3 firmware.  I successfully added OTP to one of them and the system was properly autocreating the tokens for the users.

On the other firewall, I added a GROUP instead of a user to the users/groups list.  It didnt autocreate any tokens.  I then removed the group and added the user to the list.  Again it didnt autocreate any tokens.

Are there any suggestions on how to get the system to autocreate the tokens again for OTP?



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you enable Auto-create OTP tokens for users from the OTP settings? If yes, did you enable OTP for the User portal facility and have the user scan the QR code to set up OTP? 

    "Auto-create OTP tokens for users automatically create OTP tokens for users. Tokens are deployed as a QR code in the user portal. Users scan the code with Sophos Authenticator, which then generates passcodes. If you do not enable this setting, you must provide OTP tokens manually."

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you enable Auto-create OTP tokens for users from the OTP settings? If yes, did you enable OTP for the User portal facility and have the user scan the QR code to set up OTP? 

    "Auto-create OTP tokens for users automatically create OTP tokens for users. Tokens are deployed as a QR code in the user portal. Users scan the code with Sophos Authenticator, which then generates passcodes. If you do not enable this setting, you must provide OTP tokens manually."

    Thanks,

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