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Sophos Connect for Mac OS Big Sur

StephenP

Hi

One of my users has a brand new Mac with Big Sur installed. The Sophos Connect app appears to have installed correctly, but when we click Import Connection, the dialog box to open the config file appears on screen for a split second before disappearing, and the Sophos Connect app freezes.

I presume Big Sur is not supported yet - is there a timeframe for releasing a new version of Sophos Connect that runs on Big Sur?

Many thanks.



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  • in reply to Thomas Katsch +5 verified

    I ran into the exact same issue on an M1 MacBook Air and was able to add the connection using the CLI for Sophos Connect.  See my directions below.

    Copy the scx configuration file to the users desktop

    Open up terminal and run the following commands:
    cd..
    cd..
    cd "library/sophos connect"
    sudo su
    ./sccli add -f /users/userfoldername/desktop/nameofconfig.scx

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  • +1

    Hello Stephen,

    I upgraded my Max OSX from Catalina (10.15) to Big Sur (11.0.1) and I am able to import new connections. I also deleted all the connections and then imported them again and I am able to import the connections. Please note in my case it was an upgrade from Catalina to Big Sur.  I uninstalled Sophos Connect and then reinstalled it on  Mac that is running Big Sur and there is no problem with importing new connections.

    Ramesh

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  • +1

    Hello Stephen,

    I upgraded my Max OSX from Catalina (10.15) to Big Sur (11.0.1) and I am able to import new connections. I also deleted all the connections and then imported them again and I am able to import the connections. Please note in my case it was an upgrade from Catalina to Big Sur.  I uninstalled Sophos Connect and then reinstalled it on  Mac that is running Big Sur and there is no problem with importing new connections.

    Ramesh

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  • 0 in reply to rmk_2018

    Hi Ramesh, thanks for your response. Due to a Covid lockdown here, I haven't actually been able to get back on the Mac yet to have another try with this (it's located off-site).

    This was a brand new Mac which came with Catalina pre-installed, but it prompted the user to upgrade to Big Sur during initial setup, so it looks similar to your upgrade scenario. I will try again and report back when I can.