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Why have I received this mail message when I do not have a heartbeat licence?

rfcat_vk

Hi folks,

this morning I received this mail message from my XG which I find strange because I do not have heartbeat operational as a home user?

'You are receiving this auto-generated message from Sophos Notification system to inform you about your Sophos Security Heartbeat server certificate was about to expire but had been successfully refreshed.'

Ian



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  • +1

    Did you test Central for something? Or do you use Central Management + CFR?

    XG uses the Heartbeat protocol to communicate with the Central platform. 

    And we are using a certificate based approach. So if you connect XG to a Central account, XG will generate a certificate to talk to Central. This will eventually expire and automatically renewal. 

  • +1

    Hello rfcat,

    Thank you for contacting the Sophos Community!

    Is your XG registered in Sophos Central? If so, that might be the reason.

    Regards,