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How do I get Sophos to contact me back for support?

Brian Straka

I have had a high priority case open for DAYS and nobody from Sophos has reached out to me or updated the ticket in any way.  I have emailed the case and updated the ticket myself hoping that that would bump the person working it to reach out to me.

I am also waiting in the phone queue now for a million years....... so yea.  any assistance would be appreciated.

Case # 03312854

 



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  • 0 in reply to LuCar Toni

    Thanks for the offer!

    XG330 (SFOS 18.0.3 MR-3) Using Sophos connect client turning on MFA stopped functioning, error message is "settings not saved."

    Also, I am Getting "Bad Password" when authenticating against AD with MFA enabled. MFA disabled, AD verification works as expected. 

    I am thinking Sophos is passing the password+MFA token to AD which it obviously should not be.

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