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XG 106 restart

Phaser

After the last MR-2 fix the erratic reboots every few days was fixed. But yesterday with MR-3 there was a new one after previous 90+ days up? Will watch and hope it was a rare occurrence. 



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    I would suggest you put the CSC service in debugging, setup console login, and monitor the issue.

    Run the following command to put the CSC service in debug: csc custom debug

    Note: Run the same command to remove the service from the debug.

    Console Logging:

    You will need a direct console/serial connection to the device: community.sophos.com/.../123197

    Note: Be sure that the computer in question does not go into Standby or Hibernate while logging.

    • Using PuTTY, go to 'Session' - 'Logging.'
    • Here, select "All session output', and set the file name to a folder and name for later retrieval.
    • Configure the Serial connection to use the proper COM port on your PC and a Speed of 38400.
    • Start the session, and log in to ensure it is all proper.
    • Once logged in, you can leave it there or log out and leave the session at the password prompt. Either way, leave the session active and allow it to capture the output from the next reboot.
    • Once that reboot occurs, you can end the Serial connection and provide the logs to support further investigation.

    Thanks,

  • 0 in reply to FormerMember

    Thanks for the advice have all that and a lot of console cables..... Hopefully a rare occurrence but will be watching/logging. thx

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