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SSL VPN does not connect after upgrade to SFOS 18.0.3 MR-3

April Beachy

We upgraded one of our Firewalls to SFOS 18.0.3 MR-3 from 18.0.1 MR1 and our SSL VPN clients quit working.

We get the error:

the system tried to join a drive to a directory on a joined drive

Any thoughts on the cause?



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  • +1

    Hello April,

    Thank you for contacting the Sophos Community!

    Please check if you don't have any DNAT rule with the service set as ANY.

    If you don't have any DNAT rule with service set as ANY, please share the logs from one of the clients and the /log/sslvpn.log

    Regards,

    Jump to answer
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  • 0

    I had a similar issue right after upgrading from SFOS 17.5.14 MR-14-1 to SFOS 18.0.3 MR-3 the SSLVPN client could not connect it just kept looping, solution was to purge AD user in question. 

    Sat Oct 17 14:03:32 2020 Connection reset, restarting [0]
    Sat Oct 17 14:03:32 2020 SIGUSR1[soft,connection-reset] received, process restarting
    Sat Oct 17 14:03:32 2020 MANAGEMENT: >STATE:1602907412,RECONNECTING,connection-reset,,,,,
    Sat Oct 17 14:03:32 2020 Restart pause, 5 second(s)

  • 0 in reply to JJL

    I also read here somewhere that only existing (AD-Synced or local) users could not SSL VPN connect anymore but new users worked. Not an acceptable solution but maybe worth a try to delete and purge one of those users and reauthenticate so that the account gets recreated.

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  • 0 in reply to JJL

    I also read here somewhere that only existing (AD-Synced or local) users could not SSL VPN connect anymore but new users worked. Not an acceptable solution but maybe worth a try to delete and purge one of those users and reauthenticate so that the account gets recreated.

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