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Email has been accepted by Device and queued for scanning

MMASLOUH

Hello,

I have a problem with the backup via email, it show me that the backup has been sent successfully but i receive nothing.

When i checked the "Web Console" it show me this message "Email has been accepted by Device and queued for scanning".

The problem started after upgrade the device from 17.0.8 to 17.5.14 MR-14-1.

Model: XG 85

FW: SFOS 17.5.14 MR-14-1



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  • 0

    Seems like the XG cannot send the Email and it is on the Spooler. Can you check the Email Spooler? 

    Do you use Email on this XG for Scanning? How should xg send the Backup? 

    Maybe you can move to Central as a Management platform and save the backups there? 

  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Could you please share the configuration detail from Administration > Notification settings and awarrenmta.log from the firewall? 

    Thanks,

  • 0 in reply to LuCar Toni

    Hello Lucar,

    there is no option to check the spooler in XG85 GUI.

    Also the Central Management is set off.

    Everything was working well, just after the upgrade i got this problem.

  • 0 in reply to FormerMember

    Hi 

    Find below the configuration detail, also the awarrenmta.log file is not exist in /log folder.

  • FormerMember
    0 FormerMember in reply to MMASLOUH

    Hi ,

    Thank you for the update and it was a typo. I meant to ask for awarrensmtp.log file. 

    Thanks,

  • 0 in reply to FormerMember

    Hi 

    MESSAGE   Sep 24 01:28:50 [1996236544]: Starting awarrensmtp-awarrensmtp 1.0 with glibc: 2.21
MESSAGE   Sep 24 01:28:50 [1996236544]: Parsing config file /cfs/proxy/smtp/conf/smtpstatic.conf
MESSAGE   Sep 24 01:29:23 [1996236544]: is spx enable -> 0
MESSAGE   Sep 24 01:29:23 [1996236544]: Setting Bind-address to 0.0.0.0
MESSAGE   Sep 24 01:29:23 [1996236544]: ssl cipher list (client) ALL:!IDEA:!MD5:!RC4:!DES:!3DES:!LOW:!EXP:!aNULL:!eNULL:!NULL:@STRENGTH:!SSLv2
MESSAGE   Sep 24 01:29:23 [1996236544]: ssl cipher list (server) ALL:!IDEA:!MD5:!RC4:!DES:!3DES:!LOW:!EXP:!aNULL:!eNULL:!NULL:@STRENGTH:!SSLv2
MESSAGE   Sep 24 01:29:23 [1996236544]: ssl cipher list (reply/reg. portal) ALL:!IDEA:!RC4:!DES:!3DES:!MD5:!MEDIUM:!LOW:!EXP:!aNULL:!eNULL:!NULL:!SSLv2:@STRENGTH
MESSAGE   Sep 24 01:29:23 [1996236544]: Initilizing Protocol "SMTP" port: 25
.................................MESSAGE   Sep 24 01:29:33 [1996236544]: overriding SPX
ERROR     Sep 24 01:29:33 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 24 01:29:33 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 24 01:29:33 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 24 01:29:33 [1996236544]: New SMTP configuration. id = 0
MESSAGE   Sep 24 01:29:35 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 24 01:29:35 [1996236544]: init_commtouch: ipaddress: '127.0.0.1' port: '8088'
MESSAGE   Sep 24 01:29:35 [1996236544]: init_commtouch: ipaddress: '127.0.0.1' port: '8089'
MESSAGE   Sep 24 01:29:35 [1996236544]: Initilizing Protocol "SMTPS" port: 464
MESSAGE   Sep 24 01:29:37 [1996236544]: HA Disabled..remove remote db's
nvram_eget(): failed with -16
MESSAGE   Sep 24 01:29:38 [1996236544]: [[[[MAIL Subscription is not active tunneling the Traffic.]]]]
ERROR     Sep 24 01:29:38 [1996236544]: gr_init failed
ERROR     Sep 24 01:29:38 [1996236544]: init_storage: storage max size='2671958528',failure='10'
MESSAGE   Sep 24 01:29:38 [1996236544]: awarrensmtp is running as root. This can be dangerous.Please provide valid 'User' and 'Group' in config file
MESSAGE   Sep 24 01:29:38 [1996236544]: Daemon initialization complete
MESSAGE   Sep 28 13:59:15 [1996236544]: Reconfiguring smtp
MESSAGE   Sep 28 13:59:23 [1996236544]: overriding SPX
ERROR     Sep 28 13:59:23 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 28 13:59:24 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 28 13:59:24 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 28 13:59:24 [1996236544]: New SMTP configuration. id = 1
MESSAGE   Sep 28 13:59:24 [1996236544]: Using older cert cache trie
MESSAGE   Sep 28 13:59:24 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 28 13:59:24 [1996236544]: Freeing SMTP configuration. id=0
MESSAGE   Sep 28 13:59:31 [1996236544]: Reconfiguring smtp
MESSAGE   Sep 28 13:59:39 [1996236544]: overriding SPX
ERROR     Sep 28 13:59:39 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 28 13:59:39 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 28 13:59:39 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 28 13:59:39 [1996236544]: New SMTP configuration. id = 2
MESSAGE   Sep 28 13:59:39 [1996236544]: Using older cert cache trie
MESSAGE   Sep 28 13:59:39 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 28 13:59:39 [1996236544]: Freeing SMTP configuration. id=1
MESSAGE   Sep 28 14:00:08 [1996236544]: Reconfiguring smtp
MESSAGE   Sep 28 14:00:15 [1996236544]: overriding SPX
ERROR     Sep 28 14:00:15 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 28 14:00:15 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 28 14:00:15 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 28 14:00:15 [1996236544]: New SMTP configuration. id = 3
MESSAGE   Sep 28 14:00:15 [1996236544]: Using older cert cache trie
MESSAGE   Sep 28 14:00:16 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 28 14:00:16 [1996236544]: Freeing SMTP configuration. id=2
MESSAGE   Sep 28 14:06:44 [1996236544]: Reconfiguring smtp
MESSAGE   Sep 28 14:06:52 [1996236544]: overriding SPX
ERROR     Sep 28 14:06:52 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 28 14:06:52 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 28 14:06:52 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 28 14:06:52 [1996236544]: New SMTP configuration. id = 4
MESSAGE   Sep 28 14:06:52 [1996236544]: Using older cert cache trie
MESSAGE   Sep 28 14:06:52 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 28 14:06:52 [1996236544]: Freeing SMTP configuration. id=3
MESSAGE   Sep 28 14:11:51 [1996236544]: Reconfiguring smtp
MESSAGE   Sep 28 14:11:59 [1996236544]: overriding SPX
ERROR     Sep 28 14:11:59 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Sep 28 14:11:59 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Sep 28 14:11:59 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Sep 28 14:11:59 [1996236544]: New SMTP configuration. id = 5
MESSAGE   Sep 28 14:11:59 [1996236544]: Using older cert cache trie
MESSAGE   Sep 28 14:12:01 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Sep 28 14:12:01 [1996236544]: Freeing SMTP configuration. id=4
MESSAGE   Oct 16 15:52:59 [1996236544]: Reconfiguring smtp
MESSAGE   Oct 16 15:53:07 [1996236544]: overriding SPX
ERROR     Oct 16 15:53:07 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Oct 16 15:53:07 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Oct 16 15:53:07 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Oct 16 15:53:07 [1996236544]: New SMTP configuration. id = 6
MESSAGE   Oct 16 15:53:07 [1996236544]: Using older cert cache trie
MESSAGE   Oct 16 15:53:08 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Oct 16 15:53:08 [1996236544]: Freeing SMTP configuration. id=5
MESSAGE   Oct 16 16:24:17 [1996236544]: Reconfiguring smtp
MESSAGE   Oct 16 16:24:25 [1996236544]: overriding SPX
ERROR     Oct 16 16:24:25 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Oct 16 16:24:25 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Oct 16 16:24:25 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Oct 16 16:24:25 [1996236544]: New SMTP configuration. id = 7
MESSAGE   Oct 16 16:24:25 [1996236544]: Using older cert cache trie
MESSAGE   Oct 16 16:24:26 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Oct 16 16:24:26 [1996236544]: Freeing SMTP configuration. id=6
MESSAGE   Oct 16 16:25:59 [1996236544]: Reconfiguring smtp
MESSAGE   Oct 16 16:26:07 [1996236544]: overriding SPX
ERROR     Oct 16 16:26:07 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Oct 16 16:26:08 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Oct 16 16:26:08 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Oct 16 16:26:08 [1996236544]: New SMTP configuration. id = 8
MESSAGE   Oct 16 16:26:08 [1996236544]: Using older cert cache trie
MESSAGE   Oct 16 16:26:09 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Oct 16 16:26:09 [1996236544]: Freeing SMTP configuration. id=7
MESSAGE   Oct 16 16:31:11 [1996236544]: Reconfiguring smtp
MESSAGE   Oct 16 16:31:18 [1996236544]: overriding SPX
ERROR     Oct 16 16:31:18 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Oct 16 16:31:19 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Oct 16 16:31:19 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Oct 16 16:31:19 [1996236544]: New SMTP configuration. id = 9
MESSAGE   Oct 16 16:31:19 [1996236544]: Using older cert cache trie
MESSAGE   Oct 16 16:31:20 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Oct 16 16:31:20 [1996236544]: Freeing SMTP configuration. id=8
MESSAGE   Oct 16 16:33:53 [1996236544]: Reconfiguring smtp
MESSAGE   Oct 16 16:34:02 [1996236544]: overriding SPX
ERROR     Oct 16 16:34:02 [1996236544]: get_name_type() getaddrinfo failed for 'Sophos':
MESSAGE   Oct 16 16:34:02 [1996236544]: Trusted CA certificate directory path: '/conf/certificate/cacerts/'
MESSAGE   Oct 16 16:34:02 [1996236544]: SSL CAPTIVE Context initialized
MESSAGE   Oct 16 16:34:02 [1996236544]: New SMTP configuration. id = a
MESSAGE   Oct 16 16:34:02 [1996236544]: Using older cert cache trie
MESSAGE   Oct 16 16:34:03 [1996236544]: is_SPX_used: Number of active SPX profiles: 0
MESSAGE   Oct 16 16:34:03 [1996236544]: Freeing SMTP configuration. id=9

  • 0 in reply to MMASLOUH

    Hi Guys,

    Do we have updates regarding this case?

    Thanks!

  • 0 in reply to Jehrey Vestil

    If you see similar issue, please open another thread, as this seems to be highly special. 

  • 0 in reply to Jehrey Vestil

    Hi

    I have already opened a support ticket for a month but still without a solution.

    Case ID: 03243847.

  • 0

    It's been 1 month and nothing fixed, the support doesn't answer.

    we start thinking to move to another firewall solution cuz we feel angry of this delay