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Firewall is not responding

Xebato

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

worked fine around 6 months and



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Parents Reply Children
  • 0 in reply to B|Cyber|Security

    Again the XG stopped working today...this time it hold only 2 days instead of "normal" 30 days.

    I have no more idea  

  • FormerMember
    0 FormerMember in reply to B|Cyber|Security

    Hi ,

    I would suggest you open a support case at support.sophos.com for further investigation. 

    I would suggest you set up a console logging, capture the next event, and provide the console logs on your support case to help identify the issue. 

    Console Logging

    ===============

               Note: Though the article explicitly mentioned XG, it is the same details for UTM

               Note: Be sure that the computer in question does not go into Standby or Hibernate while logging

    • Using PuTTY, go to 'Session' - 'Logging'
    • Here, select "All session output', and set the file name to a folder and name for later retrieval.
    • Configure the Serial connection to use the proper COM port on your PC and a Speed of 38400.
    • Start the session, and log in to ensure it is all proper.
    • Once logged in, you can leave it there or log out and leave the session at the password prompt. Either way, leave the session active and allow it to capture the output from the next reboot.
    • Once that reboot occurs, you can end the Serial connection and upload the PuTTY log file on your support case. 

    Thanks,

  • 0 in reply to FormerMember

    RMA succesfully executed. The new XG now works for 1 week without any problems.