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Firewall is not responding

Xebato

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

worked fine around 6 months and



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    We have monitored the Firewall more than one month in our LAB, everything was fine until yesterday, the Firewall Freeze yesterday one time and again today early morning. There was only one Wireless device connected. no traffic , no load.

    There is also no output in Putty! until we restart the Firewall (Power off/on) .

    We will ask for RMA , this is the second RMA for the same model XG106W , I will try to get the same model without integrated wireless. We never faced problems with XG106 (Without W).

    Best Regard,

    Nidal Malla

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  • 0

    We have monitored the Firewall more than one month in our LAB, everything was fine until yesterday, the Firewall Freeze yesterday one time and again today early morning. There was only one Wireless device connected. no traffic , no load.

    There is also no output in Putty! until we restart the Firewall (Power off/on) .

    We will ask for RMA , this is the second RMA for the same model XG106W , I will try to get the same model without integrated wireless. We never faced problems with XG106 (Without W).

    Best Regard,

    Nidal Malla

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