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Firewall is not responding

Xebato

Hello,

We have one small XG 106w Firewall , the Firewall has a strange issue , it is not responding every a few weeks untill we rebooted then it will work again for another  1-2 weeks. I have opened a Ticket with support and they did RMA. the new replacement now again started the same issue.

Is it normal to keep replacing the hardware every a few months ? what is causing the issue  ? 

Best regards,

Nidal

worked fine around 6 months and



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  • FormerMember
    FormerMember in reply to Xebato +1 suggested

    Hi Xebato,

    Thank you for the update; it appears that your issue is not related to the /tmp partition. 

    It could be firewall acceleration or bad cables. You have disabled the firewall acceleration and changed the power supply, requesting you to monitor this issue and update me on how it turns out for you. Also, if you can set up console logging as instructed via PM, that would be great. 

    Thanks,

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    We have monitored the Firewall more than one month in our LAB, everything was fine until yesterday, the Firewall Freeze yesterday one time and again today early morning. There was only one Wireless device connected. no traffic , no load.

    There is also no output in Putty! until we restart the Firewall (Power off/on) .

    We will ask for RMA , this is the second RMA for the same model XG106W , I will try to get the same model without integrated wireless. We never faced problems with XG106 (Without W).

    Best Regard,

    Nidal Malla

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  • 0

    We have monitored the Firewall more than one month in our LAB, everything was fine until yesterday, the Firewall Freeze yesterday one time and again today early morning. There was only one Wireless device connected. no traffic , no load.

    There is also no output in Putty! until we restart the Firewall (Power off/on) .

    We will ask for RMA , this is the second RMA for the same model XG106W , I will try to get the same model without integrated wireless. We never faced problems with XG106 (Without W).

    Best Regard,

    Nidal Malla

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