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Unable to access “User Portal” or “Admin portal” from external and internal

HakamDNS

Kindly be informed that our end users are facing an issue where they are unreachable when try to access or firewall (Sophos) but able to ping test all available IP from Firewall(Sophos). Detail issue per below.

  1. They are unable to access “User Portal” or “Admin portal” from external and internal. (Ping test and telnet to port 443 and 7443 success)
  2. After a few minutes, all their external URL unable to access as NAT have been configure inside Firewall(Sophos) (Ping test and telnet to port 443 and 7443 success).
  3. Enter SSH from internal to restart services but still failed to access.
  4. Restart firewall then all services back to normal.
  5. The issues happen between 2.30PM – User portal unreachable, then 3PM – All external and VPN disconnect – 3:30PM – end users restart the FW 13/10/2020

log syslog.

Oct 13 10:00:01 (none) user.err kernel: [6931134.479972] 215:appfiltermap_adt_parser:policy 6 max app order 1 max eac apporder 0
Oct 13 10:00:01 (none) user.err kernel: [6931134.479974] 711:appdev_write:count 854
Oct 13 10:00:01 (none) user.err kernel: [6931134.479976] 758:appdev_release:dev open 3
Oct 13 10:00:01 (none) user.err kernel: [6931134.479976] 771:appdev_release:counter 7 size 128
Oct 13 10:00:01 (none) user.err kernel: [6931134.479977] 774:appdev_release:dev open 0
Oct 13 10:00:01 (none) user.err kernel: [6931134.480522] 729:appdev_open:dev open 0 1f
Oct 13 10:00:01 (none) user.err kernel: [6931134.480523] 750:appdev_open:dev open 3
Oct 13 10:00:01 (none) user.err kernel: [6931134.480537] 703:appdev_write:ptr U 7,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442-3545,2:DENY:3-5-10-11-12-21-26-27-31-32-34-37-40-51-54-59-64-66-71-76-79-85-86-93-117-120-121-122-127-128-1
Oct 13 10:00:01 (none) user.err kernel: [6931134.480541] 75:appfiltermap_adt_parser: buff U 7,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442-3545,2:DENY:3-5-10-11-12-21-26-27-31-32-34-37-40-51-54-59-64-66-71-76-79-85-86-93-117-120-121-1
Oct 13 10:00:01 (none) user.err kernel: [6931134.480559] 215:appfiltermap_adt_parser:policy 7 max app order 2 max eac apporder 0
Oct 13 10:00:01 (none) user.err kernel: [6931134.480561] 711:appdev_write:count 2012
Oct 13 10:00:01 (none) user.err kernel: [6931134.480563] 758:appdev_release:dev open 3
Oct 13 10:00:01 (none) user.err kernel: [6931134.480564] 771:appdev_release:counter 7 size 128
Oct 13 10:00:01 (none) user.err kernel: [6931134.480564] 774:appdev_release:dev open 0
Oct 13 10:04:31 (none) authpriv.info ipsec_starter[8072]: expanding file pattern '/_conf/ipsec/connections/*.conf' failed: No such file or directory
Oct 13 14:14:46 (none) authpriv.info ipsec_starter[8072]: expanding file pattern '/_conf/ipsec/connections/*.conf' failed: No such file or directory
Oct 13 15:33:18 (none) syslog.info syslogd started: BusyBox v1.21.1
Oct 13 15:33:18 (none) user.notice kernel: klogd started: BusyBox v1.21.1 (2020-06-05 20:04:01 UTC)



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