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XG 18 MR3 - all features deactivated?

Nitin Mirchandani

Hello

Updated to 18 MR3.

I am home user. In Licensing, I see that all features except for Base are deactivated. Now I cannot edit or make any more rules on most of the features(dumbed down)

Synchronize license doesnot help.

Has XG now moved to subscription based only? The home use is being abandoned?

Thank You

Nitin



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    Hello Nitin,

    Thank you for contacting the Sophos Community!

    Please check the log Luca mentioned, the most common errors are:

    curl_easy_perform(60) failed: Peer certificate cannot be authenticated with given CA certificates

    curl_easy_perform(6) failed: Couldn't resolve host name

    For the first error, check the CA and update it if necessary

    For the second error, check if your DNS is able to resolve eu-prod-utm.soa.sophos.com and eu-prod-csr.soa.sophos.com.

    Regards,

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  • 0

    Hello Nitin,

    Thank you for contacting the Sophos Community!

    Please check the log Luca mentioned, the most common errors are:

    curl_easy_perform(60) failed: Peer certificate cannot be authenticated with given CA certificates

    curl_easy_perform(6) failed: Couldn't resolve host name

    For the first error, check the CA and update it if necessary

    For the second error, check if your DNS is able to resolve eu-prod-utm.soa.sophos.com and eu-prod-csr.soa.sophos.com.

    Regards,

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