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XG 18 MR3 - all features deactivated?

Nitin Mirchandani

Hello

Updated to 18 MR3.

I am home user. In Licensing, I see that all features except for Base are deactivated. Now I cannot edit or make any more rules on most of the features(dumbed down)

Synchronize license doesnot help.

Has XG now moved to subscription based only? The home use is being abandoned?

Thank You

Nitin



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  • 0 in reply to LuCar Toni

    Hello

    Looking at the licesing.log, I found the error -BUT its not one of the generic errors.

    Here is the log

    INFO Oct 13 22:43:37 [4153812416]: certificate_signing_request() : response : {"errorCode":"ITSERVICELAYER_DEVICE_NOTFOUND_ERROR","message":"Device not found","statusCode":404,"trackingId":"3904d630-a0ce-4e49-b69e-526ca9f1ddf4"}

    ERROR Oct 13 22:43:37 [4153812416]: Certificate signing Failed : Device not found...:(
    ERROR Oct 13 22:43:37 [4153812416]: certificate signing request() : parsing failed...
    INFO Oct 13 22:43:39 [4153329088]: --requestType = 8
    INFO Oct 13 22:43:39 [4153329088]: --serial = xxxxxxxxxxx
    INFO Oct 13 22:43:39 [4153329088]: --fwversion = 18.0.3.457
    INFO Oct 13 22:43:39 [4153329088]: --cert = /content/licensing/lic_csr.pem
    INFO Oct 13 22:43:39 [4153329088]: --key = /content/licensing/lic_csr.key
    INFO Oct 13 22:43:39 [4153329088]: --token = Token-Id:C01001PBCMT7Y76
    INFO Oct 13 22:43:39 [4153329088]: URL : eu-prod-utm.soa.sophos.com/.../appliance
    INFO Oct 13 22:43:39 [4153329088]: licensing_do_applianceupdate : request : { "serialNumber": "C01001PBCMT7Y76", "applianceAttributes": [ { "name": "firmwareVersion", "value": "18.0.3.457" } ] }
    ERROR Oct 13 22:43:39 [4153329088]: curl_easy_perform(58) failed: Problem with the local SSL certificate
    ERROR Oct 13 22:43:39 [4153329088]: licensing_do_applianceupdate() : Problem in contacting Server

    So, I have error - device not found. How do i solve this?

    Thank you