XG Firewall v18 MR-3: Feedback and experiences

Hi guys, anyone having issues with stability? VPN users reporting connection issues, web admin portal unusable, I even could not restart the router (XG125). So I had to do a hard unplug reset. I was waiting with V18 for at least MR3. Because let's be honest, quality of XG firmwares is going downhill pretty badly. And still v18 MR3 was too soon :-/ If this happens again, I will roll back to v17.

XG was basically dead, no web admin, no ssh, so I cannot provide any more info. Routing, wan connectivity was ok though.

Hi guys, anyone having issues with stability? VPN users reporting connection issues, web admin portal unusable, I even could not restart the router (XG125). So I had to do a hard unplug reset. I was waiting with V18 for at least MR3. Because let's be honest, quality of XG firmwares is going downhill pretty badly. And still v18 MR3 was too soon :-/ If this happens again, I will roll back to v17.

XG was basically dead, no web admin, no ssh, so I cannot provide any more info. Routing, wan connectivity was ok though.

I just had my XG106 MR-3 freeze up where I had to unplug it and plug it back in. It froze in the middle of the night and nothing in the logs that was unusual.  I honestly never had to do this before with any of my Sophos firewalls.  It's been on MR-3 for a week I think. 

Hello Ben,

Do you see any gap in the logs for csc.log, applog.log, syslog.log, networkd.log when this happened?

Also do you see a gap in Memory or CPU graph, when this issue was happening?

Regards,

Hi, I beleive I do have the same issue. As far as I can tell csc, applog have no unusuall gaps, but syslog has 5hours gap the night before the crash.

RAM was at 60% all the time, but the morning before crash I had CPU spikes to 100% which probably caused the web admin not responding.

Thanks for the reply.  I wasn't sure what I should check next to determine what happened.

CPU and Memory both flat line at the same times of the outage.  Memory had a spike from 52% to 81% at 22:50.  My backup is set to run at Sunday at 00:00 and I did receive the backup in an email at 12:02 am.

app.log has a gap 

Nov 01 22:45:10 Checking new IPs of fqdn for mta
Nov 02 11:13:20 prepare_virtual_app_setup: Syncing network interface.

csc.log has a gap

MESSAGE Nov 01 22:45:29 [worker:16734]: {"request":{"method":"nopcode","name":"u2d_dr_installer","version":"1.2","type":"text","length":0}}
mount: /_conf/csc: Invalid argument
MESSAGE Nov 02 11:13:15 [csc:992]: Restricted context is initialized successfully

networkd.log has nothing?

INFO ; Oct 27 09:28:43 ; ADMIN ; ND_MAIN ; sending reply: -1;
ERROR ; Nov 02 11:14:47 ; ADMIN ; ND_MAIN ; string is null;

syslog has a gap

Nov 2 23:59:03 (none) user.err kernel: [45963.307650] 774:appdev_release:dev open 0
Nov 3 00:00:04 (none) user.err kernel: [46024.515571] 729:appdev_open:dev open 0 1f

Check the vpnlog.log for any weird lines,  I have the filling, that the issue is vpn related, same as first release

• NC-56732 [Firewall] Kernel panic after update to 18.0 GA due to SSLVPN.

Unfortunately, that is empty.  I don't use SSLVPN.  

Hello Ben,

Thank you for what about the Graphs, do you see any GAP in there?

Regards,

Hello Martin,

Thank you for the information.

I have sent you a PM.

Regards,

Its a flat line at what looks to be zero so no gaps.