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Internet issue after changing WAN to DHCP from PPOE

SCRH IT over 5 years ago

frequently facing “unable to load webpage” issue

Sophos error page on LAN computer browser.

please help

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Nitin Mirchandani over 5 years ago +1

My fellow Etisalat sufferer

I have yet to see any ONT provided by Etisalat which does the pppoe for you and provides dhcp to your Wan.

Maybe, you have logged into the Huewai provided Fiber box, were able to set up pppoe - and then after a few hours found Etisalat rewrote all your config with the old one (They use Huawei proprietary TR69)

On a second note (if Etisalat has indeed provided you with dhcp), whenever you see the timeouts, see if you can ping 8.8.8.8(or any cloud dns). Etisalat keeps on rotating proxies and some are not good. Etisalat itself would detect and put you on correct proxy. Till it does that you will see timeouts (and it will self heal). Aksing you to do ping at the time of timeouts only. Their DNS is also roundrobin though we use 213.42.42.42 (Do you?)

Also, I hope you have workaround with their infamous uPnP and Vlan issues.

Rfcat - Thanks for help but this poster has Etisalat specific issues. I too suffer - but once I get hang of how things work, I accept to live with it.

PS - Why your ONT is 100mbps? Etisalat changed that to new ones which are 1GB. Which package are you on- Home or Business ?
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0 rfcat_vk over 5 years ago

Why did you change from PPoE to DHCP, they are different connection methods?

Ian

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0 SCRH IT over 5 years ago in reply to rfcat_vk

The ISP provider changed the ONT.

could you please help me to fix the issue?
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0 SCRH IT over 5 years ago in reply to rfcat_vk

The isp provided me 10: range, but our network is in 192.168.1.1.

Will the issue get fixed if I change the isp address to a c class IP?
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0 rfcat_vk over 5 years ago in reply to SCRH IT

No,, changing the address will not fix the issue, is your modem in bridge mode?

you said your internal address is 192.168.x.x, why have you setup the dhcp server with a 10 range.?

ian

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0 SCRH IT over 5 years ago in reply to SCRH IT

I don't have access to the modem. The ISP manages it.

They are using DHCP i think.
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0 rfcat_vk over 5 years ago in reply to SCRH IT

Hi, you did not answer all of my questions.

ian

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0 SCRH IT over 5 years ago in reply to rfcat_vk

But the DHCP in sophos is not using.
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0 SCRH IT over 5 years ago in reply to SCRH IT

It is disabled
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0 rfcat_vk over 5 years ago in reply to SCRH IT

Based on what you are saying you do not need a Nat on your XG. The failing bit sounds like your isp has issues with their gateway router. You best follow up wit them.

ian

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0 LuCar Toni over 5 years ago in reply to rfcat_vk

NAT in V18 would help in case of such problems. If you are running V18, simply enable the default SNAT on the bottom of the NAT window.

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0 rfcat_vk over 5 years ago in reply to LuCar Toni

Please let me try to understand your answer. You are advising a double Nat might fix his website access, but if he is using the web proxy it will not go through the Nat, correct?

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0 LuCar Toni over 5 years ago in reply to rfcat_vk

Basically a SNAT will not "harm". SNAT is something, this will properly not fix the root cause but can fix many problems in the own network.

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0 LuCar Toni over 5 years ago in reply to rfcat_vk

Basically a SNAT will not "harm". SNAT is something, this will properly not fix the root cause but can fix many problems in the own network.

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