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Internet issue after changing WAN to DHCP from PPOE

SCRH IT over 4 years ago

frequently facing “unable to load webpage” issue

Sophos error page on LAN computer browser.

please help

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Nitin Mirchandani over 4 years ago +1

My fellow Etisalat sufferer I have yet to see any ONT provided by Etisalat which does the pppoe for you and provides dhcp to your Wan. Maybe, you have logged into the Huewai provided Fiber box, were…

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0 rfcat_vk over 4 years ago

Why did you change from PPoE to DHCP, they are different connection methods?

Ian
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0 SCRH IT over 4 years ago in reply to rfcat_vk

The ISP provider changed the ONT.

could you please help me to fix the issue?
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0 rfcat_vk over 4 years ago in reply to SCRH IT

Please post a screenshot of your wan configuration.

ian
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0 SCRH IT over 4 years ago in reply to rfcat_vk
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0 SCRH IT over 4 years ago in reply to SCRH IT
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0 SCRH IT over 4 years ago in reply to SCRH IT
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0 SCRH IT over 4 years ago in reply to SCRH IT
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0 SCRH IT over 4 years ago in reply to SCRH IT

Do you think it is a NAT issue?
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0 rfcat_vk over 4 years ago in reply to SCRH IT

Why are you using a 10:address on your external interface? Your router should be in bridge mode so you get a real address.

ian
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0 SCRH IT over 4 years ago in reply to rfcat_vk

The isp provided me 10: range, but our network is in 192.168.1.1.

Will the issue get fixed if I change the isp address to a c class IP?
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0 rfcat_vk over 4 years ago in reply to SCRH IT

No,, changing the address will not fix the issue, is your modem in bridge mode?

you said your internal address is 192.168.x.x, why have you setup the dhcp server with a 10 range.?

ian
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0 SCRH IT over 4 years ago in reply to SCRH IT

I don't have access to the modem. The ISP manages it.

They are using DHCP i think.
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0 rfcat_vk over 4 years ago in reply to SCRH IT

Hi, you did not answer all of my questions.

ian
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0 SCRH IT over 4 years ago in reply to rfcat_vk

But the DHCP in sophos is not using.
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0 SCRH IT over 4 years ago in reply to SCRH IT

It is disabled
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0 rfcat_vk over 4 years ago in reply to SCRH IT

Based on what you are saying you do not need a Nat on your XG. The failing bit sounds like your isp has issues with their gateway router. You best follow up wit them.

ian
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