I read a bunch of threads on this and currently been waiting over an hour on hold to talk to someone.
The problem is that all of a sudden today my SMTPD service on the firewall has failed with a status of DEAD.
This happened a week ago as well and someone just restarted the firewall in that case. However of course when i tried that, the second firewall locked up and i had to drive down to the site :( and power cycle it to get it back online.) They are in the HA configuration.
I then tried to restart again, and the first firewall locked up. So its not a hardware issue as both locked up.
so right now, to work around, i turned smtps scanning OFF and all the mail is flowing again. But my firewall is still in this broken state.
I will update when sophos support tells me how to resolve this.
i have tried using the console and restarting the services as that was mentioned in other posts and that has not helped so far. A lovely thing to happen at 3pm on a friday.... clearly your call center is severely understaffed.
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