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SPX encryption does not send notification to sender

Hello,

I am trying the Sophos XG email encryption SPX , which is a requirement for my company in the next months.

I am working with firmware 17.5.14 MR-14-1, email configured in legacy mode. Email server is an Exchange 2013 SP1 CU 23. All is a lab env.

I tried every type of spx template but the strange thing that happens is that the email is successfully received by recipient encrypted, but the sender does not receive any type on notification such as encryption password required for decrypt. Same behavior if email is sent either with outlook add in or using smtp policy.

Notifications are correctly configured on sophos.

What could be the reason?

Alessandro

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0 FormerMember over 4 years ago

Hi alessandro scuderi,

Thank you for reaching out to the Community!

Please provide screenshots of the SPX policy, template, and email protection configuration. What was the method used for generating the password?

For more detail, check out the following document: Add an SPX template

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0 alessandro scuderi over 4 years ago in reply to FormerMember

Best regards,

Alessandro
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0 FormerMember over 4 years ago in reply to alessandro scuderi
Hi alessandro scuderi,

Thank you for providing screenshots.

Could you please provide awarrensmtp.log in debugging when you replicate this issue? Since the email protection mode is Legacy, we can identify the issue by reviewing awarrensmtp logs.

Steps to put the awarrensmtp service in debug:

SSH into the XG firewall by following this KBA: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

To connect using SSH, you may use any SSH client to connect to port 22 of the SFOS device.

Select option 5 Device Management.

Select option 3 Advanced Shell.

To put the awarrensmtp service in debug, type the following command: service awarrensmtp:debug -ds nosync

Run the following command to check the status of the service: service -S | grep awarrensmtp

Note: Run the same command to remove the service from the debug.

To check the live logs run the following command from Advanced Shell: tail -f /log/awarrensmtp.log

Thanks,
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0 FormerMember over 4 years ago in reply to alessandro scuderi
Hi alessandro scuderi,

Thank you for providing screenshots.

Could you please provide awarrensmtp.log in debugging when you replicate this issue? Since the email protection mode is Legacy, we can identify the issue by reviewing awarrensmtp logs.

Steps to put the awarrensmtp service in debug:

SSH into the XG firewall by following this KBA: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

To connect using SSH, you may use any SSH client to connect to port 22 of the SFOS device.

Select option 5 Device Management.

Select option 3 Advanced Shell.

To put the awarrensmtp service in debug, type the following command: service awarrensmtp:debug -ds nosync

Run the following command to check the status of the service: service -S | grep awarrensmtp

Note: Run the same command to remove the service from the debug.

To check the live logs run the following command from Advanced Shell: tail -f /log/awarrensmtp.log

Thanks,
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0 alessandro scuderi over 4 years ago in reply to FormerMember

I sent you a PM.

Best regards,
Alessandro
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