Hi,
Support want´s to have access in a remote session to a XG that has factory setttings and the internet connection is not configured?
How would the support team get access to this hardware from India?
There are plenty ways to do it.
For example a mobile phone, connected to a device which is connected to the XG is a valid way to provide access.
Maybe the reason for your support request would be good to know. If the appliance "seems" to be factory reset ( for example HA AUX is booting without config), there are still Log files and other information stored on the hard disk.
Those Log files are important to know, what is going on.
If you see reboots or kernel panic, a PC connected to the serial/comm port would be nice to protocol, what is the reason for the kernel panic.
